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Legacy OrderMetrics
Find support for legacy OrderMetrics
101 articles in this collection
Written by
Jordan Matheson
and
Divya Vashist
General
OrderMetrics Shutdown FAQ
Written by
Divya Vashist
Updated over a week ago
Getting Started with Presets
Written by
Jordan Matheson
Updated over a week ago
Getting Started with OrderMetrics
Welcome to OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Setting up COGS (Product Costs) in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Currency Conversion for Multiple Storefronts
Written by
Divya Vashist
Updated over a week ago
Setting Up Shipping Costs in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Getting Started with Facebook Ads
Written by
Jordan Matheson
Updated over a week ago
Getting Started with Google Ads
Written by
Jordan Matheson
Updated over a week ago
Setting up Transaction Fees in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Can I add custom spends (software fees, payroll, etc)?
Manage recurring and one-time custom spends in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Setup Google Analytics
OrderMetrics can connect with your Google Analytics account to include visitor information and calculate conversion rate.
Written by
Jordan Matheson
Updated over a week ago
How to find actionable Insights at OM
Written by
Jordan Matheson
Updated over a week ago
Managing Cost of Goods (COGS)
Why can’t I edit COGS under Data Warehouse?
Written by
Divya Vashist
Updated over a week ago
How do I edit COGS for individual SKUs or variants?
Written by
Divya Vashist
Updated over a week ago
How to Easily Import Product Costs with Multiple Storefronts with one Product SKU Listing
Written by
Divya Vashist
Updated over a week ago
Viewing Inventory Metrics
Written by
Divya Vashist
Updated over a week ago
Current Inventory Value with Amazon Storefronts
Written by
Divya Vashist
Updated over a week ago
Can I upload Cost of Goods (COGS) via a spreadsheet file?
Uploading COGS via Spreadsheet
Written by
Jordan Matheson
Updated over a week ago
Can I override COGS for an order?
Override COGS for a specific order
Written by
Jordan Matheson
Updated over a week ago
Can I manage historical COGS if my vendor costs change?
Manage historical COGS
Written by
Jordan Matheson
Updated over a week ago
Can I edit COGS for a specific variant?
Edit COGS for specific variants under a product
Written by
Jordan Matheson
Updated over a week ago
Why does my dashboard say xx% COGS are missing?
Manage missing COGS
Written by
Jordan Matheson
Updated over a week ago
Profit Calculations Q&A
My transaction fee rates have been lowered. Will past orders be affected if I entered a lower rate in OrderMetrics?
Written by
Divya Vashist
Updated over a week ago
Can I add notes to my Custom Spends?
Written by
Divya Vashist
Updated over a week ago
Can I export my metrics from the profit dashboard for different date ranges?
Written by
Divya Vashist
Updated over a week ago
Can you show the transaction fees, handling fees, or tax for each order?
Written by
Divya Vashist
Updated over a week ago
Where do I configure transaction fees?
Written by
Divya Vashist
Updated over a week ago
Why are the refund numbers incorrect?
Written by
Divya Vashist
Updated over a week ago
OrderMetrics is combining my ad spend for different stores. How do I pair a specific store with its corresponding ad account?
Written by
Divya Vashist
Updated over a week ago
I just signed up for OrderMetrics. Why can’t I see accurate numbers?
Written by
Divya Vashist
Updated over a week ago
Can I export the dashboard metrics to a spreadsheet?
Written by
Divya Vashist
Updated over a week ago
Does OrderMetrics automatically account for subscription fees (cost of Shopify, OrderMetrics)?
Written by
Divya Vashist
Updated over a week ago
My unique visitors / conversion rate looks different than my Google Analytics account
How OrderMetrics handles unique visitors / conversion rates
Written by
Jordan Matheson
Updated over a week ago
How does OrderMetrics handle revenue in the profit calculation?
Written by
Jordan Matheson
Updated over a week ago
How does OrderMetrics handle cancelled orders in the profit calculation?
Learn how cancelled orders are handled in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
How does OrderMetrics handle gift cards in the profit calculation?
Learn how OrderMetrics handles giftcards
Written by
Jordan Matheson
Updated over a week ago
How does OrderMetrics handle unpaid orders?
Written by
Jordan Matheson
Updated over a week ago
How does OrderMetrics handle taxes in the profit calculation?
Learn how OrderMetrics handles taxes in our calculations
Written by
Jordan Matheson
Updated over a week ago
Account Management
Storefronts at OrderMetrics
Which storefronts can you add to your OM account and how they are billed.
Written by
Jordan Matheson
Updated over a week ago
My team members can access OrderMetrics from Shopify without a password. Is there a way to change this?
Written by
Divya Vashist
Updated over a week ago
How do I add my accountant or another team member to OrderMetrics?
Written by
Divya Vashist
Updated over a week ago
Why can’t I delete the original storefront I signed up with?
Written by
Divya Vashist
Updated over a week ago
How to Manage User Accounts on OrderMetrics
Adding and removing user accounts
Written by
Jordan Matheson
Updated over a week ago
OrderMetrics Cancel & Refund Policy
Written by
Jordan Matheson
Updated over a week ago
How do I cancel my OrderMetrics account?
Please note that you will lose access to your OrderMetrics account as soon as you cancel it.
Written by
Jordan Matheson
Updated over a week ago
How to disable direct login from Shopify?
Learn how to disable direct login to OrderMetrics from Shopify
Written by
Jordan Matheson
Updated over a week ago
OrderMetrics Plans & Billing
See the differences between Plans & Billing for Lite vs Pro at OrderMetrics
Written by
Divya Vashist
Updated over a week ago
How do I update my credit card details?
Manage OrderMetrics billing
Written by
Jordan Matheson
Updated over a week ago
I am concerned about my data. How does OrderMetrics keep it safe?
Data privacy is important to us!
Written by
Jordan Matheson
Updated over a week ago
Advertising Integrations
Does the Amazon PPC integration pull in all of my historical Ad costs?
Amazon PPC costs
Written by
Jordan Matheson
Updated over a week ago
Do you support syncing ad spend from Google Smart Campaigns?
Written by
Divya Vashist
Updated over a week ago
Do you support Manager or MCC accounts for Google Ads?
Written by
Divya Vashist
Updated over a week ago
Can I connect more than one Business Manager account for Facebook Ads?
Written by
Divya Vashist
Updated over a week ago
Can I add multiple Google Ad accounts to a single dashboard?
Multiple Google Ad accounts in a single dashboard
Written by
Jordan Matheson
Updated over a week ago
Does the Google Ads integration pull in all of my historical Ad costs?
Google Ads integration
Written by
Jordan Matheson
Updated over a week ago
Does OrderMetrics include tax from Facebook in Ad Spend?
Written by
Divya Vashist
Updated over a week ago
How do I add my new Facebook Ads account to OrderMetrics?
Written by
Divya Vashist
Updated over a week ago
Does the Snapchat Ads integration sync all of my ad spend history?
Written by
Divya Vashist
Updated over a week ago
I just connected my ad accounts. Why can’t I see any ad spend?
Written by
Divya Vashist
Updated over a week ago
Does the Facebook Ads integration pull in all of my historical Ad costs?
Facebook ad historical data
Written by
Jordan Matheson
Updated over a week ago
Can I add my ad spend manually?
Written by
Divya Vashist
Updated over a week ago
Do you offer an integration with Pinterest Ads?
Written by
Divya Vashist
Updated over a week ago
Getting Started with Snapchat Ads
Written by
Jordan Matheson
Updated over a week ago
Marketing Attribution at OrderMetrics
How and Why to Use Marketing Attribution!
Written by
Jordan Matheson
Updated over a week ago
Ad Integration Exchange Rates
Written by
Jordan Matheson
Updated over a week ago
Does OrderMetrics pull all of my historical data for advertising integrations?
Written by
Jordan Matheson
Updated over a week ago
How do I setup the Marketing Analysis section / Attribution features in OrderMetrics?
OrderMetrics Attribution / Marketing Analysis information
Written by
Jordan Matheson
Updated over a week ago
Can I filter my Ad spend by campaign / ad set / ad?
Ad spend filtering
Written by
Jordan Matheson
Updated over a week ago
My Facebook or Google Ad account has changed - how do I add, remove, or change my Facebook Ad accounts?
Written by
Jordan Matheson
Updated over a week ago
Enhanced Currency Conversion for Facebook Ads, Google Ads, Bings Ads, & Amazon PPC
Written by
Divya Vashist
Updated over a week ago
Shipping in OrderMetrics
Why are my shipping costs the same as shipping charged to my customers?
Written by
Divya Vashist
Updated over a week ago
I have followed all the steps for syncing COGS and Shipping Costs from AliExpress. Why is the system still not pulling these values from AliExpress?
Written by
Divya Vashist
Updated over a week ago
Incremental Order Shipping
How to set shipping costs for incremental orders
Written by
Divya Vashist
Updated over a week ago
What is the difference between “Shipping Charged” and “Shipping Cost”?
Written by
Divya Vashist
Updated over a week ago
My shipping costs vary based on the shipping method selected by the customer at checkout. Can OrderMetrics manage this?
Written by
Divya Vashist
Updated over a week ago
How do I set a fixed shipping cost for all of my orders?
Written by
Divya Vashist
Updated over a week ago
Can I create different quantity break rules for different countries?
Written by
Divya Vashist
Updated over a week ago
How do I edit Shipping Costs for individual SKUs or variants?
Written by
Divya Vashist
Updated over a week ago
How does OrderMetrics account for the taxes I pay on AliExpress?
Written by
Divya Vashist
Updated over a week ago
Shipping Integrations in OrderMetrics
Which Shipping Integrations are supported in OrderMetrics?
Written by
Jordan Matheson
Updated over a week ago
Creating Quantity Breaks
Shipping Rules for Quantity Breaks
Written by
Divya Vashist
Updated over a week ago
Getting started with Aliexpress & OrderMetrics
Learn how to pull in Aliexpress COGS and shipping costs to OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Storefront Integrations
Does OrderMetrics automatically convert foreign currency orders to my dashboard currency for WooCommerce?
Written by
Divya Vashist
Updated over a week ago
Does OrderMetrics distinguish between MFN and FBA products?
Written by
Jordan Matheson
Updated over a week ago
Does the Amazon Seller integration pull in all of my historical products, orders and costs?
Amazon historical data
Written by
Jordan Matheson
Updated over a week ago
Does OrderMetrics track FBA fees and Amazon seller fees?
Amazon seller & FBA fee management
Written by
Jordan Matheson
Updated over a week ago
Can I combine my Amazon sales with my Shopify, Woocommerce, or eBay sales so that all data is in a single dashboard?
Multiple storefronts in a single OrderMetrics dashboard
Written by
Jordan Matheson
Updated over a week ago
Does OM support Currency Conversion Fees in Shopify?
Written by
Jordan Matheson
Updated over a week ago
Does the Shopify integration pull in all of my historical products, orders, costs, and other details?
Shopify historical dat
Written by
Jordan Matheson
Updated over a week ago
FAQ
With the AliExpress integration no longer supported, how do I enter my COGS and Shipping Costs into OrderMetrics?
Written by
Divya Vashist
Updated over a week ago
Troubleshooting Revenue Discrepancies in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago
Does OrderMetrics support Cash On Delivery (COD)?
How do I include Cash On Delivery Sales?
Written by
Jordan Matheson
Updated over a week ago
Does OrderMetrics include Chargebacks?
Are Chargebacks included in the profit calculation?
Written by
Jordan Matheson
Updated over a week ago
Can I export profit stats by product?
Exporting by product
Written by
Jordan Matheson
Updated over a week ago
Can I export my profit stats by order?
Exporting orders
Written by
Jordan Matheson
Updated over a week ago
Can I change the dashboard currency?
Written by
Divya Vashist
Updated over a week ago
Why can't I see some payment methods under the Transaction Fees setting? (e.g PayPal, Stripe)
Written by
Divya Vashist
Updated over a week ago
Can I add multiple storefronts to a single OrderMetrics dashboard?
Written by
Jordan Matheson
Updated over a week ago
Does the Marketing Attribution feature work for platforms other than Shopify?
Written by
Divya Vashist
Updated over a week ago
Does OrderMetrics offer an API for custom integrations?
Written by
Divya Vashist
Updated over a week ago
Can I delete old products in OrderMetrics?
Manage old / deleted products in OrderMetrics
Written by
Jordan Matheson
Updated over a week ago