Legacy OrderMetrics

OrderMetrics Shutdown FAQ

Written by Divya Vashist
Updated over a week ago

Getting Started with Presets

Written by Jordan Matheson
Updated over a week ago

Getting Started with OrderMetrics

Welcome to OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Setting up COGS (Product Costs) in OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Currency Conversion for Multiple Storefronts

Written by Divya Vashist
Updated over a week ago

Setting Up Shipping Costs in OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Getting Started with Facebook Ads

Written by Jordan Matheson
Updated over a week ago

Getting Started with Google Ads

Written by Jordan Matheson
Updated over a week ago

Setting up Transaction Fees in OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Can I add custom spends (software fees, payroll, etc)?

Manage recurring and one-time custom spends in OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Setup Google Analytics

OrderMetrics can connect with your Google Analytics account to include visitor information and calculate conversion rate.

Written by Jordan Matheson
Updated over a week ago

How to find actionable Insights at OM

Written by Jordan Matheson
Updated over a week ago

Why can’t I edit COGS under Data Warehouse?

Written by Divya Vashist
Updated over a week ago

How do I edit COGS for individual SKUs or variants?

Written by Divya Vashist
Updated over a week ago

How to Easily Import Product Costs with Multiple Storefronts with one Product SKU Listing

Written by Divya Vashist
Updated over a week ago

Viewing Inventory Metrics

Written by Divya Vashist
Updated over a week ago

Current Inventory Value with Amazon Storefronts

Written by Divya Vashist
Updated over a week ago

Can I upload Cost of Goods (COGS) via a spreadsheet file?

Uploading COGS via Spreadsheet

Written by Jordan Matheson
Updated over a week ago

Can I override COGS for an order?

Override COGS for a specific order

Written by Jordan Matheson
Updated over a week ago

Can I manage historical COGS if my vendor costs change?

Manage historical COGS

Written by Jordan Matheson
Updated over a week ago

Can I edit COGS for a specific variant?

Edit COGS for specific variants under a product

Written by Jordan Matheson
Updated over a week ago

Why does my dashboard say xx% COGS are missing?

Manage missing COGS

Written by Jordan Matheson
Updated over a week ago

My transaction fee rates have been lowered. Will past orders be affected if I entered a lower rate in OrderMetrics?

Written by Divya Vashist
Updated over a week ago

Can I add notes to my Custom Spends?

Written by Divya Vashist
Updated over a week ago

Can I export my metrics from the profit dashboard for different date ranges?

Written by Divya Vashist
Updated over a week ago

Can you show the transaction fees, handling fees, or tax for each order?

Written by Divya Vashist
Updated over a week ago

Where do I configure transaction fees?

Written by Divya Vashist
Updated over a week ago

Why are the refund numbers incorrect?

Written by Divya Vashist
Updated over a week ago

OrderMetrics is combining my ad spend for different stores. How do I pair a specific store with its corresponding ad account?

Written by Divya Vashist
Updated over a week ago

I just signed up for OrderMetrics. Why can’t I see accurate numbers?

Written by Divya Vashist
Updated over a week ago

Can I export the dashboard metrics to a spreadsheet?

Written by Divya Vashist
Updated over a week ago

Does OrderMetrics automatically account for subscription fees (cost of Shopify, OrderMetrics)?

Written by Divya Vashist
Updated over a week ago

My unique visitors / conversion rate looks different than my Google Analytics account

How OrderMetrics handles unique visitors / conversion rates

Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle revenue in the profit calculation?

Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle cancelled orders in the profit calculation?

Learn how cancelled orders are handled in OrderMetrics

Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle gift cards in the profit calculation?

Learn how OrderMetrics handles giftcards

Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle unpaid orders?

Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle taxes in the profit calculation?

Learn how OrderMetrics handles taxes in our calculations

Written by Jordan Matheson
Updated over a week ago

Storefronts at OrderMetrics

Which storefronts can you add to your OM account and how they are billed.

Written by Jordan Matheson
Updated over a week ago

My team members can access OrderMetrics from Shopify without a password. Is there a way to change this?

Written by Divya Vashist
Updated over a week ago

How do I add my accountant or another team member to OrderMetrics?

Written by Divya Vashist
Updated over a week ago

Why can’t I delete the original storefront I signed up with?

Written by Divya Vashist
Updated over a week ago

How to Manage User Accounts on OrderMetrics

Adding and removing user accounts

Written by Jordan Matheson
Updated over a week ago

OrderMetrics Cancel & Refund Policy

Written by Jordan Matheson
Updated over a week ago

How do I cancel my OrderMetrics account?

Please note that you will lose access to your OrderMetrics account as soon as you cancel it.

Written by Jordan Matheson
Updated over a week ago

How to disable direct login from Shopify?

Learn how to disable direct login to OrderMetrics from Shopify

Written by Jordan Matheson
Updated over a week ago

OrderMetrics Plans & Billing

See the differences between Plans & Billing for Lite vs Pro at OrderMetrics

Written by Divya Vashist
Updated over a week ago

How do I update my credit card details?

Manage OrderMetrics billing

Written by Jordan Matheson
Updated over a week ago

I am concerned about my data. How does OrderMetrics keep it safe?

Data privacy is important to us!

Written by Jordan Matheson
Updated over a week ago

Does the Amazon PPC integration pull in all of my historical Ad costs?

Amazon PPC costs

Written by Jordan Matheson
Updated over a week ago

Do you support syncing ad spend from Google Smart Campaigns?

Written by Divya Vashist
Updated over a week ago

Do you support Manager or MCC accounts for Google Ads?

Written by Divya Vashist
Updated over a week ago

Can I connect more than one Business Manager account for Facebook Ads?

Written by Divya Vashist
Updated over a week ago

Can I add multiple Google Ad accounts to a single dashboard?

Multiple Google Ad accounts in a single dashboard

Written by Jordan Matheson
Updated over a week ago

Does the Google Ads integration pull in all of my historical Ad costs?

Google Ads integration

Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics include tax from Facebook in Ad Spend?

Written by Divya Vashist
Updated over a week ago

How do I add my new Facebook Ads account to OrderMetrics?

Written by Divya Vashist
Updated over a week ago

Does the Snapchat Ads integration sync all of my ad spend history?

Written by Divya Vashist
Updated over a week ago

I just connected my ad accounts. Why can’t I see any ad spend?

Written by Divya Vashist
Updated over a week ago

Does the Facebook Ads integration pull in all of my historical Ad costs?

Facebook ad historical data

Written by Jordan Matheson
Updated over a week ago

Can I add my ad spend manually?

Written by Divya Vashist
Updated over a week ago

Do you offer an integration with Pinterest Ads?

Written by Divya Vashist
Updated over a week ago

Getting Started with Snapchat Ads

Written by Jordan Matheson
Updated over a week ago

Marketing Attribution at OrderMetrics

How and Why to Use Marketing Attribution!

Written by Jordan Matheson
Updated over a week ago

Ad Integration Exchange Rates

Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics pull all of my historical data for advertising integrations?

Written by Jordan Matheson
Updated over a week ago

How do I setup the Marketing Analysis section / Attribution features in OrderMetrics?

OrderMetrics Attribution / Marketing Analysis information

Written by Jordan Matheson
Updated over a week ago

Can I filter my Ad spend by campaign / ad set / ad?

Ad spend filtering

Written by Jordan Matheson
Updated over a week ago

My Facebook or Google Ad account has changed - how do I add, remove, or change my Facebook Ad accounts?

Written by Jordan Matheson
Updated over a week ago

Enhanced Currency Conversion for Facebook Ads, Google Ads, Bings Ads, & Amazon PPC

Written by Divya Vashist
Updated over a week ago

Why are my shipping costs the same as shipping charged to my customers?

Written by Divya Vashist
Updated over a week ago

I have followed all the steps for syncing COGS and Shipping Costs from AliExpress. Why is the system still not pulling these values from AliExpress?

Written by Divya Vashist
Updated over a week ago

Incremental Order Shipping

How to set shipping costs for incremental orders

Written by Divya Vashist
Updated over a week ago

What is the difference between “Shipping Charged” and “Shipping Cost”?

Written by Divya Vashist
Updated over a week ago

My shipping costs vary based on the shipping method selected by the customer at checkout. Can OrderMetrics manage this?

Written by Divya Vashist
Updated over a week ago

How do I set a fixed shipping cost for all of my orders?

Written by Divya Vashist
Updated over a week ago

Can I create different quantity break rules for different countries?

Written by Divya Vashist
Updated over a week ago

How do I edit Shipping Costs for individual SKUs or variants?

Written by Divya Vashist
Updated over a week ago

How does OrderMetrics account for the taxes I pay on AliExpress?

Written by Divya Vashist
Updated over a week ago

Shipping Integrations in OrderMetrics

Which Shipping Integrations are supported in OrderMetrics?

Written by Jordan Matheson
Updated over a week ago

Creating Quantity Breaks

Shipping Rules for Quantity Breaks

Written by Divya Vashist
Updated over a week ago

Getting started with Aliexpress & OrderMetrics

Learn how to pull in Aliexpress COGS and shipping costs to OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics automatically convert foreign currency orders to my dashboard currency for WooCommerce?

Written by Divya Vashist
Updated over a week ago

Does OrderMetrics distinguish between MFN and FBA products?

Written by Jordan Matheson
Updated over a week ago

Does the Amazon Seller integration pull in all of my historical products, orders and costs?

Amazon historical data

Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics track FBA fees and Amazon seller fees?

Amazon seller & FBA fee management

Written by Jordan Matheson
Updated over a week ago

Can I combine my Amazon sales with my Shopify, Woocommerce, or eBay sales so that all data is in a single dashboard?

Multiple storefronts in a single OrderMetrics dashboard

Written by Jordan Matheson
Updated over a week ago

Does OM support Currency Conversion Fees in Shopify?

Written by Jordan Matheson
Updated over a week ago

Does the Shopify integration pull in all of my historical products, orders, costs, and other details?

Shopify historical dat

Written by Jordan Matheson
Updated over a week ago

With the AliExpress integration no longer supported, how do I enter my COGS and Shipping Costs into OrderMetrics?

Written by Divya Vashist
Updated over a week ago

Troubleshooting Revenue Discrepancies in OrderMetrics

Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics support Cash On Delivery (COD)?

How do I include Cash On Delivery Sales?

Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics include Chargebacks?

Are Chargebacks included in the profit calculation?

Written by Jordan Matheson
Updated over a week ago

Can I export profit stats by product?

Exporting by product

Written by Jordan Matheson
Updated over a week ago

Can I export my profit stats by order?

Exporting orders

Written by Jordan Matheson
Updated over a week ago

Can I change the dashboard currency?

Written by Divya Vashist
Updated over a week ago

Why can't I see some payment methods under the Transaction Fees setting? (e.g PayPal, Stripe)

Written by Divya Vashist
Updated over a week ago

Can I add multiple storefronts to a single OrderMetrics dashboard?

Written by Jordan Matheson
Updated over a week ago

Does the Marketing Attribution feature work for platforms other than Shopify?

Written by Divya Vashist
Updated over a week ago

Does OrderMetrics offer an API for custom integrations?

Written by Divya Vashist
Updated over a week ago

Can I delete old products in OrderMetrics?

Manage old / deleted products in OrderMetrics

Written by Jordan Matheson
Updated over a week ago