Legacy OrderMetrics

Find support for legacy OrderMetrics

Jordan Matheson avatar Divya Vashist avatar
100 articles in this collection
Written by Jordan Matheson and Divya Vashist
Profit Calculations Q&A

My transaction fee rates have been lowered. Will past orders be affected if I entered a lower rate in OrderMetrics?

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Written by Divya Vashist
Updated over a week ago

Can I add notes to my Custom Spends?

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Written by Divya Vashist
Updated over a week ago

Can I export my metrics from the profit dashboard for different date ranges?

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Written by Divya Vashist
Updated over a week ago

Can you show the transaction fees, handling fees, or tax for each order?

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Written by Divya Vashist
Updated over a week ago

Where do I configure transaction fees?

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Written by Divya Vashist
Updated over a week ago

Why are the refund numbers incorrect?

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Written by Divya Vashist
Updated over a week ago

OrderMetrics is combining my ad spend for different stores. How do I pair a specific store with its corresponding ad account?

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Written by Divya Vashist
Updated over a week ago

I just signed up for OrderMetrics. Why can’t I see accurate numbers?

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Written by Divya Vashist
Updated over a week ago

Can I export the dashboard metrics to a spreadsheet?

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Written by Divya Vashist
Updated over a week ago

Does OrderMetrics automatically account for subscription fees (cost of Shopify, OrderMetrics)?

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Written by Divya Vashist
Updated over a week ago

My unique visitors / conversion rate looks different than my Google Analytics account

How OrderMetrics handles unique visitors / conversion rates
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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle revenue in the profit calculation?

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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle cancelled orders in the profit calculation?

Learn how cancelled orders are handled in OrderMetrics
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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle gift cards in the profit calculation?

Learn how OrderMetrics handles giftcards
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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle unpaid orders?

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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle taxes in the profit calculation?

Learn how OrderMetrics handles taxes in our calculations
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Written by Jordan Matheson
Updated over a week ago
Account Management

Storefronts at OrderMetrics

Which storefronts can you add to your OM account and how they are billed.
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Written by Jordan Matheson
Updated over a week ago

My team members can access OrderMetrics from Shopify without a password. Is there a way to change this?

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Written by Divya Vashist
Updated over a week ago

How do I add my accountant or another team member to OrderMetrics?

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Written by Divya Vashist
Updated over a week ago

Why can’t I delete the original storefront I signed up with?

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Written by Divya Vashist
Updated over a week ago

How to Manage User Accounts on OrderMetrics

Adding and removing user accounts
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Written by Jordan Matheson
Updated over a week ago

OrderMetrics Cancel & Refund Policy

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Written by Jordan Matheson
Updated over a week ago

How do I cancel my OrderMetrics account?

Please note that you will lose access to your OrderMetrics account as soon as you cancel it.
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Written by Jordan Matheson
Updated over a week ago

How to disable direct login from Shopify?

Learn how to disable direct login to OrderMetrics from Shopify
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Written by Jordan Matheson
Updated over a week ago

OrderMetrics Plans & Billing

See the differences between Plans & Billing for Lite vs Pro at OrderMetrics
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Written by Divya Vashist
Updated over a week ago

How do I update my credit card details?

Manage OrderMetrics billing
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Written by Jordan Matheson
Updated over a week ago

I am concerned about my data. How does OrderMetrics keep it safe?

Data privacy is important to us!
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Written by Jordan Matheson
Updated over a week ago
Advertising Integrations

Does the Amazon PPC integration pull in all of my historical Ad costs?

Amazon PPC costs
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Written by Jordan Matheson
Updated over a week ago

Do you support syncing ad spend from Google Smart Campaigns?

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Written by Divya Vashist
Updated over a week ago

Do you support Manager or MCC accounts for Google Ads?

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Written by Divya Vashist
Updated over a week ago

Can I connect more than one Business Manager account for Facebook Ads?

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Written by Divya Vashist
Updated over a week ago

Can I add multiple Google Ad accounts to a single dashboard?

Multiple Google Ad accounts in a single dashboard
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Written by Jordan Matheson
Updated over a week ago

Does the Google Ads integration pull in all of my historical Ad costs?

Google Ads integration
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Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics include tax from Facebook in Ad Spend?

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Written by Divya Vashist
Updated over a week ago

How do I add my new Facebook Ads account to OrderMetrics?

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Written by Divya Vashist
Updated over a week ago

Does the Snapchat Ads integration sync all of my ad spend history?

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Written by Divya Vashist
Updated over a week ago

I just connected my ad accounts. Why can’t I see any ad spend?

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Written by Divya Vashist
Updated over a week ago

Does the Facebook Ads integration pull in all of my historical Ad costs?

Facebook ad historical data
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Written by Jordan Matheson
Updated over a week ago

Can I add my ad spend manually?

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Written by Divya Vashist
Updated over a week ago

Do you offer an integration with Pinterest Ads?

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Written by Divya Vashist
Updated over a week ago

Getting Started with Snapchat Ads

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Written by Jordan Matheson
Updated over a week ago

Marketing Attribution at OrderMetrics

How and Why to Use Marketing Attribution!
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Written by Jordan Matheson
Updated over a week ago

Ad Integration Exchange Rates

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Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics pull all of my historical data for advertising integrations?

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Written by Jordan Matheson
Updated over a week ago

How do I setup the Marketing Analysis section / Attribution features in OrderMetrics?

OrderMetrics Attribution / Marketing Analysis information
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Written by Jordan Matheson
Updated over a week ago

Can I filter my Ad spend by campaign / ad set / ad?

Ad spend filtering
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Written by Jordan Matheson
Updated over a week ago

My Facebook or Google Ad account has changed - how do I add, remove, or change my Facebook Ad accounts?

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Written by Jordan Matheson
Updated over a week ago

Enhanced Currency Conversion for Facebook Ads, Google Ads, Bings Ads, & Amazon PPC

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Written by Divya Vashist
Updated over a week ago
Shipping in OrderMetrics

Why are my shipping costs the same as shipping charged to my customers?

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Written by Divya Vashist
Updated over a week ago

I have followed all the steps for syncing COGS and Shipping Costs from AliExpress. Why is the system still not pulling these values from AliExpress?

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Written by Divya Vashist
Updated over a week ago

Incremental Order Shipping

How to set shipping costs for incremental orders
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Written by Divya Vashist
Updated over a week ago

What is the difference between “Shipping Charged” and “Shipping Cost”?

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Written by Divya Vashist
Updated over a week ago

My shipping costs vary based on the shipping method selected by the customer at checkout. Can OrderMetrics manage this?

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Written by Divya Vashist
Updated over a week ago

How do I set a fixed shipping cost for all of my orders?

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Written by Divya Vashist
Updated over a week ago

Can I create different quantity break rules for different countries?

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Written by Divya Vashist
Updated over a week ago

How do I edit Shipping Costs for individual SKUs or variants?

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Written by Divya Vashist
Updated over a week ago

How does OrderMetrics account for the taxes I pay on AliExpress?

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Written by Divya Vashist
Updated over a week ago

Shipping Integrations in OrderMetrics

Which Shipping Integrations are supported in OrderMetrics?
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Written by Jordan Matheson
Updated over a week ago

Creating Quantity Breaks

Shipping Rules for Quantity Breaks
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Written by Divya Vashist
Updated over a week ago

Getting started with Aliexpress & OrderMetrics

Learn how to pull in Aliexpress COGS and shipping costs to OrderMetrics
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Written by Jordan Matheson
Updated over a week ago