Legacy OrderMetrics

Find support for legacy OrderMetrics

Omar Saleem avatar Jordan Matheson avatar Pallavi Gautam avatar
100 articles in this collection
Written by Omar Saleem, Jordan Matheson, and Pallavi Gautam
Profit Calculations Q&A

My transaction fee rates have been lowered. Will past orders be affected if I entered a lower rate in OrderMetrics?

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Written by Omar Saleem
Updated over a week ago

Can I add notes to my Custom Spends?

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Written by Omar Saleem
Updated over a week ago

Can I export my metrics from the profit dashboard for different date ranges?

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Written by Omar Saleem
Updated over a week ago

Can you show the transaction fees, handling fees, or tax for each order?

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Written by Omar Saleem
Updated over a week ago

Where do I configure transaction fees?

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Written by Omar Saleem
Updated over a week ago

Why are the refund numbers incorrect?

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Written by Omar Saleem
Updated over a week ago

OrderMetrics is combining my ad spend for different stores. How do I pair a specific store with its corresponding ad account?

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Written by Omar Saleem
Updated over a week ago

I just signed up for OrderMetrics. Why can’t I see accurate numbers?

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Written by Omar Saleem
Updated over a week ago

Can I export the dashboard metrics to a spreadsheet?

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Written by Omar Saleem
Updated over a week ago

Does OrderMetrics automatically account for subscription fees (cost of Shopify, OrderMetrics)?

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Written by Omar Saleem
Updated over a week ago

My unique visitors / conversion rate looks different than my Google Analytics account

How OrderMetrics handles unique visitors / conversion rates
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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle revenue in the profit calculation?

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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle cancelled orders in the profit calculation?

Learn how cancelled orders are handled in OrderMetrics
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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle gift cards in the profit calculation?

Learn how OrderMetrics handles giftcards
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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle unpaid orders?

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Written by Jordan Matheson
Updated over a week ago

How does OrderMetrics handle taxes in the profit calculation?

Learn how OrderMetrics handles taxes in our calculations
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Written by Jordan Matheson
Updated over a week ago
Account Management

Storefronts at OrderMetrics

Which storefronts can you add to your OM account and how they are billed.
Jordan Matheson avatar
Written by Jordan Matheson
Updated over a week ago

My team members can access OrderMetrics from Shopify without a password. Is there a way to change this?

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Written by Omar Saleem
Updated over a week ago

How do I add my accountant or another team member to OrderMetrics?

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Written by Omar Saleem
Updated over a week ago

Why can’t I delete the original storefront I signed up with?

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Written by Omar Saleem
Updated over a week ago

How to Manage User Accounts on OrderMetrics

Adding and removing user accounts
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Written by Jordan Matheson
Updated over a week ago

OrderMetrics Cancel & Refund Policy

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Written by Jordan Matheson
Updated over a week ago

How do I cancel my OrderMetrics account?

Please note that you will lose access to your OrderMetrics account as soon as you cancel it.
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Written by Jordan Matheson
Updated over a week ago

How to disable direct login from Shopify?

Learn how to disable direct login to OrderMetrics from Shopify
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Written by Jordan Matheson
Updated over a week ago

OrderMetrics Plans & Billing

See the differences between Plans & Billing for Lite vs Pro at OrderMetrics
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Written by Omar Saleem
Updated over a week ago

How do I update my credit card details?

Manage OrderMetrics billing
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Written by Jordan Matheson
Updated over a week ago

I am concerned about my data. How does OrderMetrics keep it safe?

Data privacy is important to us!
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Written by Jordan Matheson
Updated over a week ago
Advertising Integrations

Does the Amazon PPC integration pull in all of my historical Ad costs?

Amazon PPC costs
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Written by Jordan Matheson
Updated over a week ago

Do you support syncing ad spend from Google Smart Campaigns?

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Written by Omar Saleem
Updated over a week ago

Do you support Manager or MCC accounts for Google Ads?

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Written by Omar Saleem
Updated over a week ago

Can I connect more than one Business Manager account for Facebook Ads?

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Written by Omar Saleem
Updated over a week ago

Can I add multiple Google Ad accounts to a single dashboard?

Multiple Google Ad accounts in a single dashboard
Jordan Matheson avatar
Written by Jordan Matheson
Updated over a week ago

Does the Google Ads integration pull in all of my historical Ad costs?

Google Ads integration
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Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics include tax from Facebook in Ad Spend?

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Written by Omar Saleem
Updated over a week ago

How do I add my new Facebook Ads account to OrderMetrics?

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Written by Omar Saleem
Updated over a week ago

Does the Snapchat Ads integration sync all of my ad spend history?

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Written by Omar Saleem
Updated over a week ago

I just connected my ad accounts. Why can’t I see any ad spend?

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Written by Omar Saleem
Updated over a week ago

Does the Facebook Ads integration pull in all of my historical Ad costs?

Facebook ad historical data
Jordan Matheson avatar
Written by Jordan Matheson
Updated over a week ago

Can I add my ad spend manually?

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Written by Omar Saleem
Updated over a week ago

Do you offer an integration with Pinterest Ads?

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Written by Omar Saleem
Updated over a week ago

Getting Started with Snapchat Ads

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Written by Jordan Matheson
Updated over a week ago

Marketing Attribution at OrderMetrics

How and Why to Use Marketing Attribution!
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Written by Jordan Matheson
Updated over a week ago

Ad Integration Exchange Rates

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Written by Jordan Matheson
Updated over a week ago

Does OrderMetrics pull all of my historical data for advertising integrations?

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Written by Jordan Matheson
Updated over a week ago

How do I setup the Marketing Analysis section / Attribution features in OrderMetrics?

OrderMetrics Attribution / Marketing Analysis information
Jordan Matheson avatar
Written by Jordan Matheson
Updated over a week ago

Can I filter my Ad spend by campaign / ad set / ad?

Ad spend filtering
Jordan Matheson avatar
Written by Jordan Matheson
Updated over a week ago

My Facebook or Google Ad account has changed - how do I add, remove, or change my Facebook Ad accounts?

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Written by Jordan Matheson
Updated over a week ago

Enhanced Currency Conversion for Facebook Ads, Google Ads, Bings Ads, & Amazon PPC

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Written by Omar Saleem
Updated over a week ago
Shipping in OrderMetrics

Why are my shipping costs the same as shipping charged to my customers?

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Written by Omar Saleem
Updated over a week ago

I have followed all the steps for syncing COGS and Shipping Costs from AliExpress. Why is the system still not pulling these values from AliExpress?

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Written by Omar Saleem
Updated over a week ago

Incremental Order Shipping

How to set shipping costs for incremental orders
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Written by Omar Saleem
Updated over a week ago

What is the difference between “Shipping Charged” and “Shipping Cost”?

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Written by Omar Saleem
Updated over a week ago

My shipping costs vary based on the shipping method selected by the customer at checkout. Can OrderMetrics manage this?

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Written by Omar Saleem
Updated over a week ago

How do I set a fixed shipping cost for all of my orders?

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Written by Omar Saleem
Updated over a week ago

Can I create different quantity break rules for different countries?

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Written by Omar Saleem
Updated over a week ago

How do I edit Shipping Costs for individual SKUs or variants?

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Written by Omar Saleem
Updated over a week ago

How does OrderMetrics account for the taxes I pay on AliExpress?

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Written by Omar Saleem
Updated over a week ago

Shipping Integrations in OrderMetrics

Which Shipping Integrations are supported in OrderMetrics?
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Written by Jordan Matheson
Updated over a week ago

Creating Quantity Breaks

Shipping Rules for Quantity Breaks
Omar Saleem avatar
Written by Omar Saleem
Updated over a week ago

Getting started with Aliexpress & OrderMetrics

Learn how to pull in Aliexpress COGS and shipping costs to OrderMetrics
Jordan Matheson avatar
Written by Jordan Matheson
Updated over a week ago