OrderMetrics accounts for refunds on the date of a successful transaction of money back to the customer.
Note that a refund is different from a return because a return reflects the monetary value of the goods returned to the store, while a refund reflects the value of money reimbursed to the customer. Additionally, a return may be issued at a different date from the corresponding refund.
Also note that we do not include returns from cancelled orders, since we exclude cancelled orders from our profit analysis.
You can manage the date a refund is accounted for in OrderMetrics in the Settings section